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Shipping & Exchanges


Delivery Time

We at Pashma know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.Depending upon the location, the product is delivered to you in 3-10 workings days after it has been dispatched from our warehouse.

Shipping Charges

Shipping is free for orders of USD $150 or more, otherwise a USD $15 shipping and handling fee will be applied at checkout.  

Import Duties/VAT

We  take care of any customs duties and local Vat. However, please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorization for them to act on your behalf to import your order. 

Payment Policy

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards. All payments are processed through a secure checkout system provided by Paypal and/or CCAvenue.First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.


Your credit card information is protected with a secure SSL certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. Both your credit card information and personal information are protected.

Shipping Terms

We will offer all inclusive prices for all orders above USD 150 i.e. shipping to your doorstep, duties, local taxes (vat, gst if applicable) to the following countries- USA, Canada, EU (Austria, Belgium, Bulgaria Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Lithuania, Malta, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom), Switzerland, Norway, Japan, China, South Korea, UAE, Saudi Arabia, Kuwait, Manama, Qatar, Australia, New Zealand, Singapore, Malaysia, Thailand, Hong Kong, Macau, Taiwan. Please note prices are all inclusive and there will be no extra charges on delivery to the customer.


All orders below  USD 150 will need to pay a USD 15 shipping and handling fee.Upon delivery of every order, customers are requested to inspect the box carefully BEFORE signing for the delivery. If for any reason the box looks tampered with, do check the product and either sign for the package with reservations or refuse to accept delivery of the package. Please contact us immediately if the box has been tampered with. Contact:  To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.


We do not deliver to PO Boxes.

Returns and Exchanges

At Pashma, it is our constant endeavour to delight you with your purchase.Should you for any reason be dissatisfied with your purchase, you can return the merchandise within 30 days from the date of receipt for a full refund subject to the merchandise being intact in its original box with all tags attached. Tags and original packaging are required to verify the origin of the purchase and hence are mandatory for processing returns. You will need to quote your transaction number in order for your transaction to be traced and verified and state the reason why you wish to return your product. A return call tag will be then sent to you by email with the contact details of the courier company which will collect the merchandise on our behalf.


Please be advised that goods will only be collected from the address they were delivered to. Upon receipt of the merchandise your refund claim will be assessed and you will be notified within two business days of your refund confirmation. Please note that any article that does not qualify for a refund will be returned back to the sender. ie: Damaged merchandise (excluding those with manufacturing defects) are not eligible for refunds. 


Please be advised that goods will only be collected from the address they were delivered to. Upon receipt of the merchandise your refund claim will be assessed and you will be notified within two business days of your refund confirmation. Kindly also refrain from sending return merchandise directly to our office without prior intimation through your own courier companies as these packages will not be received and hence will not be eligible for refunds.Payment will be affected within 7 working days. Please however note that the actual refund may take longer to appear on your credit card or bank statements depending on the policies and procedures of your credit card companies. 


 We thank you for your understanding in noting that returns for online purchase will not be accepted in any Pashma store and must be initiated using the online customer care.  


EXCHANGES:Unfortunately, our system cannot process exchanges at this time. Should you wish to exchange a product, please follow the procedure for returned goods and place a new order on email all return requests to We will ship your replacement upon receipt of your return.